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Glossary

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Customer unavailability refers to the situation where the customer is unavailable to receive the order while delivery attempt.

Related Glossaries

Order Cancellation

Order cancellation occurs when a customer or the e-commerce business decides to cancel an order before it is shipped or fulfilled. This can happen for various reasons, such as changes in the customer's decision or insufficient stock.

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KYC

KYC stands Know your customer and is a mandatory process to start shipping. According to government laws KYC can be completed either by PAN card or GST number .

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COD Remittance Cycle

The cycle or frequency at which COD remittance is processed is known as the COD remittance cycle. There are two components to COD remittance cycles - Frequency of remittnace and Delay in remittance. Frequency of remittance (measured in days per week) refers to how many times remittance is processed within a week Delay in remittance refers to the number of days post delviery after which the remittance becomes liable to be processed by the courier partner to the seller. For instance if the seller is on a twice a week 7 day deferred cycle, that would mean remittance against a shipment becomes due 7 days post delivery of the shipment and is processed in tranches two time a week.

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OMS

OMS stands for Order management system and allows eCommerce sellers to execute order fulfillment seamlessly. OMS helps in managing, inventory, picking, packing, shipping, etc making sure the whole process of order fulfillment is streamlined. OMS also gives deep performance analytics, for example - Avergae pickup time, best-performing carriers, etc allowing sellers to take informed decisions.

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