Glossary

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A refund is the process of returning the payment to a customer for a canceled, returned, or unsatisfactory order. Refunds are typically issued through the same payment method used for the original purchase.

Related Glossaries

Drop-offs

Drop-off is an activity that happens in the purchasing journey of an online shopper. Whenever a customer goes through a bad experience like filling of long and verbose forms at checkout or multiple page redirects, customers leaves the site and does not complete the checkout journey.

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Post ship experience

Post-shipping experience refers to the utilities offered to the shoppers by the eCommerce sellers in the last leg of the order fulfillment. This includes regular tracking updates, seamless delivery, regular updates of shipments, etc. Post-shipping experience is very important for customer retention, these utilities play a major role in deciding if the shopper will do repeat purchases or not.

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Multi peice Shipment

A multi piece or multi-package shipment is a single shipment having multiple boxes sent to be delivered to a single address under one AWB number. Merchants use this type of packaging for cost optimization, since shipping small packages as one single shipment is more economical. All the small packages are clubbed together under one shipment with a master label.

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Shipping Label

A shipping label is a physical document that is very crucial for successful shipping. Shipping label consists of all the necessary information such as the origin address, a destination address, tracking Barcode, etc that guides delivery agents and various stakeholders from picking up the shipment to the final delivery, It is very important for the sellers to carefully stick the label on the shipment to avoid failed deliveries, missing or lost goods, stc.

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