Glossary

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Zone in logistics is used a proxy for distance travlled in shipping. Most courier partners define regions such as North, South, East, West or Special regions (this demarcates areas where cost of operations is higher than other parts of the country. For instance cost of operations in North East and Jammu, Kashmir is high due to difficult terrain). Zone is then defined as movement of shipments within the same city, within the same region, between two different regions, from metro to metro or to/from Special Regions.

Related Glossaries

Logistics

Logistics is the process of planning, coordinating, and executing the movement of goods from one point to another. The term "logistics" is sometimes used to refer to the entire field of business that deals with the movement of goods for storage, transport, distribution, and other purposes.

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Post ship experience

Post-shipping experience refers to the utilities offered to the shoppers by the eCommerce sellers in the last leg of the order fulfillment. This includes regular tracking updates, seamless delivery, regular updates of shipments, etc. Post-shipping experience is very important for customer retention, these utilities play a major role in deciding if the shopper will do repeat purchases or not.

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Dangerous Goods

Dangerous goods refer to certain hazardous goods that the secretary of transportation has recognized as dangerous and are capable of imposing a threat to health, safety, and property while being shipped. Most courier firms ban the shipment of certain items because of the nature of the goods. These items must be carried with extreme caution and must be declared prior to shipment. Some harmful commodities are forbidden from shipping by one or more modes of transportation. Because of their chemical or physical qualities, certain commodities are designated as DG goods. Crackers, gases, flammable liquids, corrosive substances, and so on are examples.

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COD

COD stands for Cash on Delivery and enables customers to pay for their orders using cash or a credit card when their orders are delivered. COD is a preferred and most common form of payment method used by eCommerce shoppers other then UPI and Debit cards.

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