Glossary

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Related Glossaries

Customer unavalaibility

Customer unavailability refers to the situation where the customer is unavailable to receive the order while delivery attempt.

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Abandoned Cart

All the carts that have been opened i.e. contains atleast 1 item but has not completed the purchasing process is an abandoned cart.

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Reverse Logistics

The process of returning items to their point of origin from the buyer to the manufacturer or supplier is known as reverse logistics. Reverse logistics is an important part of the supply chain and cannot be ignored. With the increase in eCommerce, the number of returns has also increased, making it a big challenge for sellers. So it important to streamline reverse logistics effectively and effeciently.

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RTO failed

An attempt to return the shipment to its origin (e.g., due to delivery issues) was unsuccessful.

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