Frequently Asked Questions
Checkout answers to most commonly asked questions across Swift's shipping and checkout platforms
Shipping FAQs
Addressing most frequently asked questions across shipping platform
How do I create an account with Swift?
You can create your account and start shipping in less than 5 minutes by simply clicking here.
How are you different from other shipping platforms?
We provide a complete solution for online businesses from checkout to delivery. We provide a single rate card for all the courier partners which helps your business maintain finances much more easily compared to other platforms.
Which sales channels do you support?
We support all the major sales channels like Shopify, WooCommerce, Magento, Prestashop, Opencart, Wix, etc. You can also easily integrate your website through our API.
Is there any platform fee for using Swift?
We support all the major sales channels like Shopify, WooCommerce, Magento, Prestashop, Opencart, Wix, etc. You can also easily integrate your website through our API.
What pincodes are serviceable by Swift?
Swift gives you access to more than 29000 Pin codes across India. Swift also helps in allocating the best courier partners according to their performance in specific pin codes.
What is Smart Courier Allocation?
Smart Courier Allocation refers to the auto allocation of courier partners based on their performance to specific regions or pin codes. Our recommendation engine is trained on data points collected for 10M+ shipments. Swift analyzes courier performance based on multiple touchpoints like average delivery time, successful delivery rate, RTO percentage, and others to allocate the best shipments for your shipment.
How does the custom pricing plan work?
Based on the requirement, we custom-develop features and the rate card for your account. However, this is available only for high-volume shippers i.e. anyone shipping more than 5,000 shipments a month.
Will I get support from your team?
Yes. Every shopper is assigned an account manager. Our in-app chat support lets you connect with us in real time and alternatively, you can reach out to us anytime at cs@goswift.in
Can I integrate my website with Swift?
Yes, we provide single-click integration with all the major sales channels like Shopify, Magento, WooCommerce, Wix, etc. You can also easily integrate your website using our API.
I have my own website. Do you have APIs to integrate?
Yes, you can use our APIs to ship from your website. Visit here to get detailed information on our APIs.
Which couriers do you support?
How to integrate your sales channel with Swift?
Swift allows single-click integration with sales channels. To integrate your Shopify website login to your account, from the sidebar > settings > channels and select your sales channel.
Does Swift allow COD shipments?
Yes, Swift allows COD shipments. Swift also gives you access to verify COD orders, early COD remittance, and provision to convert COD orders to prepaid.
How is the weight dispute handled?
We at Swift rarely add weight discrepancies for the shipments, still if in any case weight dispute arises there is a dedicated tab for handling weight discrepancies on the Swift dashboard. You canlog in to your account and go to discrepancies from the sidebar to check the status of weight disputes.
Can I negotiate the shipping rates?
Everyone is onboarded on the standard rate card. However, if you ship more than 5000 shipments a month, you are eligible for a freight discount. To avail of this discount, you can contact your Key Account manager.
Ready to get started? Create an account today
Checkout FAQs
Addressing most frequently asked questions across checkout platform
What is Swift Checkout?
Swift Checkout is an integrated and hassle-free checkout that uses previously saved payment methods and shipping information. This eliminates the need for shoppers to fill out lengthy forms each time they make an online purchase.
Is Swift Checkout available for multiple e-commerce platforms like Shopify, Magento, Woocommerce, etc?
Swift Checkout can be integrated with leading CMS and website builders like Shopify, Woocommerce, and Wix.
How long does it take to enable Swift Checkout on my e-commerce website?
On a merchant online store, Swift Checkout can be enabled in just 30 minutes.
Do you support discounts & coupons during checkout?
Yes, we allow discount coupons to be added to the checkout flow. You can easily add discounts and coupon codes.
Can we customize the buttons and texts on the checkout page?
Yes, you can customize the text and buttons based on your brand colors and positioning.
Do you support disabling the COD payment method as an option?
Yes, With Swift you can disable the COD option for the flagged shoppers who have a long history of returning or canceling COD orders.
What are the main features of Swift one-click checkout?
Swift one-click checkout is developed keeping our consumers and merchant partners in mind. The following lists some of the features - 1) RTO prediction, 2) Multiple Payment Methods, 3) Automatic address validation, 4) Dynamic Coupon Codes, 5) Estimated Delivery Date, 6) Address verification in real-time, 7) Customisable UI Design.
What are payment methods that Swift Checkout supports?
With Swift checkout you can enable your shoppers to pay via Cash on delivery, debit/credit cards, EMI/pay later, UPI, wallets, and net banking.
What are the main features of the Swift Merchant Dashboard?
Swift Merchant Dashboard shows all the information about orders, transactions, settlements, refunds, shopper information, shopping history, order tracking, carts, abandoned cart, conversions, and more.
Can we customize the checkout theme?
Yes, You can completely customize the checkout theme based on your brand ethos to give your shoppers a branded experience.
Do you have an address verification feature?
Yes, Swift’s address validation feature pro-actively verifies the addresses based on millions of data points and ensures that a complete address is added for order delivery.
Do you have an EMI/Pay Later option available?
Yes we do provide EMI/Pay later payment method as an option on our checkout page.