Glossary

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An exchange occurs when a customer wishes to return a product they've purchased and, instead of a refund, they request a replacement product of the same or equivalent value. This is common for clothing or items with sizing issues.

Related Glossaries

Sessions

A website session refers to a series of interactions or activities that a user engages in on a website within a single, continuous period of time.

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COD order confirmation

After a customer selects the COD payment option and places an order, the e-commerce platform generates an order confirmation specifically for COD orders. This confirmation often includes details on how and when to make the payment upon delivery.

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Import Duty

It refers to the tax or charges imposed by the government on goods that are imported from other countries. Import duty depends on multiple factors such as the type and value of goods. Import duty is one of the major sources of revenue for the government and saves local businesses from extreme international competition.

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RTO Initiated

Before being designated as an RTO order, a shipment is attempted for delivery three times. When the courier partner marks your order as an RTO, it is said to be at the RTO Initiated stage.

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