Glossary

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An exchange occurs when a customer wishes to return a product they've purchased and, instead of a refund, they request a replacement product of the same or equivalent value. This is common for clothing or items with sizing issues.

Related Glossaries

Order tracking

Order tracking allows customers to monitor the status and location of their packages as they move through the shipping and delivery process. It provides real-time updates on the order's progress.

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Order Cancellation

Order cancellation occurs when a customer or the e-commerce business decides to cancel an order before it is shipped or fulfilled. This can happen for various reasons, such as changes in the customer's decision or insufficient stock.

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Re schedule

Re schedule refers to the changing the date of the delivery by the end customer, this might be because of multiple reasons such as unavailability, etc.

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Multi peice Shipment

A multi piece or multi-package shipment is a single shipment having multiple boxes sent to be delivered to a single address under one AWB number. Merchants use this type of packaging for cost optimization, since shipping small packages as one single shipment is more economical. All the small packages are clubbed together under one shipment with a master label.

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