Glossary

Become an ecommerce shipping and checkout expert with our comprehensive library of must know terms

An exchange occurs when a customer wishes to return a product they've purchased and, instead of a refund, they request a replacement product of the same or equivalent value. This is common for clothing or items with sizing issues.

Related Glossaries

Mid mile logistics

Mid-mile delivery, also referred to as second mile delivery, involves transporting goods from a warehouse or distribution center to a fulfillment facility. In essence, this process entails moving products from a storage facility to a location where they can be briefly held and then dispatched to customers. The mid-mile process typically involves two primary entities: storage facilities and fulfillment centers.



RTO Initiated

Before being designated as an RTO order, a shipment is attempted for delivery three times. When the courier partner marks your order as an RTO, it is said to be at the RTO Initiated stage.



Kitting

Kitting refers to compiling separate but related products in a ready-to-ship kit. This saves a lot of time, and cost for the sellers and streamlines order fulfillment. For example, when a customer orders a computer, he may also order a mouse, hard disk, headphones, etc. In such cases, all these products are shipped in a single piece rather than shipping them separately.



SKU

SKU stands for “stock keeping unit” and — as the name suggests — it is a number (usually eight alphanumeric digits) that retailers assign to products to keep track of stock levels internally. If a product has different colors and sizes, each variation has a unique SKU number.



Chart a course for sustainable business growth

Get started