Glossary

Become an ecommerce shipping and checkout expert with our comprehensive library of must know terms

Some e-commerce businesses customize the order tracking experience with their branding. This branded tracking page provides a consistent and on-brand experience for customers while they track their orders.

Related Glossaries

Debit note

Debit notes are commerical documents passed on to suppliers from customer to fromally request for a customer. In effect they reduce the expenses recorded in the customer's books of account.

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Cart Recovery Rate

Abandoned cart recovery rate is the percentage of people who returns back to complete their purchase after abandoning their cart. Sellers using email, whatsapp, messages can send reminders and discounts to customers to entice them to complete their orders

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NDR

NDR meaning Non-Delivery Report is a notification created by the courier partner on shipments that cannot be successfully delivered due to any reason in the specific time frame. It briefly shows eCommerce sellers the orders which cannot be delivered and the reason for the failed delivery. Typically any courier company makes three attempts to deliver the order before marking it to RTO, meaning Return to Origin. So it is important to take the necessary steps in a specific time frame to ensure successful delivery.

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Checkout

The final stage in a customer's online purchasing process is the checkout. Consumers have to provide shipping information as well as select the methods of payment availaible on the website. The simplicity of your online store checkout procedure will also affect your website conversion rate.

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