Glossary

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Fuel Surcharge is an extra fee levied on top of freight charges to account for variablility in fuel prices. Fuel surcharges could be fixed percentage value or a markup on indexed fuel rates - either prevailing petrol/diesle rates or international crude oil prices.

Related Glossaries

Dangerous Goods

Dangerous goods refer to certain hazardous goods that the secretary of transportation has recognized as dangerous and are capable of imposing a threat to health, safety, and property while being shipped. Most courier firms ban the shipment of certain items because of the nature of the goods. These items must be carried with extreme caution and must be declared prior to shipment. Some harmful commodities are forbidden from shipping by one or more modes of transportation. Because of their chemical or physical qualities, certain commodities are designated as DG goods. Crackers, gases, flammable liquids, corrosive substances, and so on are examples.

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COD risk

COD stands for "Cash on Delivery." COD risk refers to the potential challenges and risks associated with accepting cash payments upon delivery. It includes the risk of non-payment or fraudulent orders.

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OTP verification

As the name suggests, OTP is a one-time use, temporary, secure PIN code that is issued to you via SMS or email to prevent identity threats

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Post ship experience

Post-shipping experience refers to the utilities offered to the shoppers by the eCommerce sellers in the last leg of the order fulfillment. This includes regular tracking updates, seamless delivery, regular updates of shipments, etc. Post-shipping experience is very important for customer retention, these utilities play a major role in deciding if the shopper will do repeat purchases or not.

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