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Glossary

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A refund is the process of returning the payment to a customer for a canceled, returned, or unsatisfactory order. Refunds are typically issued through the same payment method used for the original purchase.

Related Glossaries

Hyperlocal Delivery

The hyperlocal delivery model refers to the meeting on-demand delivery of the customers in a certain defined local area. The demand of the customers is usually met through offline stores or warehouses via a digital platform. Dunzo, Blowhorn, and Shadowfax are a few renowned names is hyperlocal delivery fleets. Hyperlocal delivery is growing at the very fast pace because of the convenience that comes with it to both customers and sellers.

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Delivery not attempted

The delivery service did not make an attempt to deliver the package to the recipient.

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Delivery rescheduled

The delivery date or time has been changed or postponed to a different day or time.

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Courier Allocation Engine

Courier allocation engine refers to the rule-based fulfillment of the order based on different metrics such as courier partners, pin codes, type of shipments, etc.

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