Glossary

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Before being designated as an RTO order, a shipment is attempted for delivery three times. When the courier partner marks your order as an RTO, it is said to be at the RTO Initiated stage.

Related Glossaries

COD Remittance

COD remittance refers to the regular payment of COD amount collected from customers at the time of delivery back to the end seller. As an industry practice, the COD collected by delivery executives at the time of door step deliveries is transferred back to the seller at pre-defined frequencies agreed by both the seller and the courier partner. This transfer of funds is known as COD remittance

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COD order confirmation

After a customer selects the COD payment option and places an order, the e-commerce platform generates an order confirmation specifically for COD orders. This confirmation often includes details on how and when to make the payment upon delivery.

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Bounce Rate

The percentage of visitors who leave the website after viewing only one page without interacting further. A lower bounce rate is generally desirable because it means users are exploring multiple pages or engaging with the site's content.

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Zone

Zone in logistics is used a proxy for distance travlled in shipping. Most courier partners define regions such as North, South, East, West or Special regions (this demarcates areas where cost of operations is higher than other parts of the country. For instance cost of operations in North East and Jammu, Kashmir is high due to difficult terrain). Zone is then defined as movement of shipments within the same city, within the same region, between two different regions, from metro to metro or to/from Special Regions.

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