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Glossary

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Bulk shipping in logistics refers to shipping large quantities of packages. In most usual cases these packages are not packed individually but directly loaded in a vehicle or a vessel. For eCommerce sellers these types of demands may arise, that is why it is important to work with a carrier partner that allows you to do bulk shipping.

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User engagment

User engagement on a website refers to the degree and quality of interaction between users (visitors) and the content or features offered on the website. It is a measure of how effectively a website captures and maintains the attention and interest of its audience.

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Surface Shipping

Surface shipping is a logistics service where goods are shipped through land. It is comparitively cheaper but slower than air shipping. It is mostly preffered for large and heavy deliveries.

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Exchange

An exchange occurs when a customer wishes to return a product they've purchased and, instead of a refund, they request a replacement product of the same or equivalent value. This is common for clothing or items with sizing issues.

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Delivery rescheduled

The delivery date or time has been changed or postponed to a different day or time.

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