Glossary

Become an ecommerce shipping and checkout expert with our comprehensive library of must know terms

Shipping parcels from one location to another, typically from a sender to a recipient.

Related Glossaries

Customer unavalaibility

Customer unavailability refers to the situation where the customer is unavailable to receive the order while delivery attempt.



The shipping charges or total shipping cost comprises of the following components - freight cost (extra charges for RTO could be added under this head), cod collection charges, fuel surcahrges any other additional fee (this varies from courier to courier and can increase detrimentally on case hidden charges or costs are added)and GST (18% according to previaling norms)



Payment failure

Payment failure in e-commerce refers to a situation where a customer's attempt to make a payment for a product or service on an online store is unsuccessful or declined. Payment failures can occur for various reasons, and they are a common challenge that e-commerce businesses need to address to ensure a smooth and successful transaction process.



Dangerous Goods

Dangerous goods refer to certain hazardous goods that the secretary of transportation has recognized as dangerous and are capable of imposing a threat to health, safety, and property while being shipped. Most courier firms ban the shipment of certain items because of the nature of the goods. These items must be carried with extreme caution and must be declared prior to shipment. Some harmful commodities are forbidden from shipping by one or more modes of transportation. Because of their chemical or physical qualities, certain commodities are designated as DG goods. Crackers, gases, flammable liquids, corrosive substances, and so on are examples.



Chart a course for sustainable business growth

Get started