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Glossary

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When COD is marked pending, it means that the payment process is yet to be completed but the order has been shipped

Related Glossaries

2PL

A second-party logistics provider, commonly known as 2PL, is a carrier that owns and operates the mode of transportation for goods. This can include shipping lines that run ships, airlines that operate planes, or hauling companies that use vehicles. 2PLs are sometimes referred to as forwarders. For example, an airline company may also offer freight services to transport goods from the sender to the recipient.

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Shipping Rate Calculator

Rate Calculator helps you to anticipate the rate of a shipment before shipping. By providing the pick-up and final destination pin codes, and the approximate weight of your package, you can determine these estimated charges.

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Tracking page

This is a webpage or interface that customers can access to enter their order details (usually a tracking number) to see the current status and expected delivery date of their orders.

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RTO Initiated

Before being designated as an RTO order, a shipment is attempted for delivery three times. When the courier partner marks your order as an RTO, it is said to be at the RTO Initiated stage.

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