Glossary

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An order number serves as an identification or reference number that is assigned to a particular purchase or order. When a customer places an order through an e-commerce platform, the company typically assigns a unique order number to that specific transaction.

Related Glossaries

Prohibited goods

Prohibited items are the goods that are completely banned and cannot be shipped at any cost. None of the courier partner accepts these goods, for example: Human remains or ashes, Complete firearms, ammunition, explosives / explosive devices, illegal goods, such as counterfeit goods and narcotics, etc.

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SKU

SKU stands for “stock keeping unit” and — as the name suggests — it is a number (usually eight alphanumeric digits) that retailers assign to products to keep track of stock levels internally. If a product has different colors and sizes, each variation has a unique SKU number.

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Refund

A refund is the process of returning the payment to a customer for a canceled, returned, or unsatisfactory order. Refunds are typically issued through the same payment method used for the original purchase.

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User engagment

User engagement on a website refers to the degree and quality of interaction between users (visitors) and the content or features offered on the website. It is a measure of how effectively a website captures and maintains the attention and interest of its audience.

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