Glossary

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Wrong address refers the situation where the address put up by the customer is inaccurate or incomplete, this might occur because of wrong pin code, wrong details and etc.

Related Glossaries

Dimensional Weight or volumetric weight

Dimensional weight, often known as DIM weight, is the space that a package occupies while being shipped. Consider the amount of room there is in a truck or a plane. If your box occupies a little more room than the weight it is charged for, you will be charged for that extra room. You are charged either the real or dimensional weight whichever is higher. Dimensional weight is calculated by multiplying the length, width and height of the shipment and dividing it by a courier specific volumetric divisor.

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User engagment

User engagement on a website refers to the degree and quality of interaction between users (visitors) and the content or features offered on the website. It is a measure of how effectively a website captures and maintains the attention and interest of its audience.

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Wishlist

A wishlist option on a website is a feature that allows users to create a personalized list of items or products they are interested in, but may not be ready to purchase immediately.

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RTO detection

RTO stands for "Return to Origin," which happens when a delivery attempt fails and the package is sent back to the seller's location. RTO detection is a system that identifies such cases and allows the e-commerce business to take appropriate action, such as reshipping or issuing a refund.

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