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Glossary

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"In transit" indicates that your package is traveling to the destination. The shipment can be either in any of the vehicles in a moving condition or can be at any depot.

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Sessions

A website session refers to a series of interactions or activities that a user engages in on a website within a single, continuous period of time.

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Shipping Label

A shipping label is a physical document that is very crucial for successful shipping. Shipping label consists of all the necessary information such as the origin address, a destination address, tracking Barcode, etc that guides delivery agents and various stakeholders from picking up the shipment to the final delivery, It is very important for the sellers to carefully stick the label on the shipment to avoid failed deliveries, missing or lost goods, stc.

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POD (Proof of Delivery)

POD means Proof of Delivery in courier and acts as evidence that the shipment has reached its final destination. There are two ways to send a POD - physical paper form or online form.

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NDR

NDR meaning Non-Delivery Report is a notification created by the courier partner on shipments that cannot be successfully delivered due to any reason in the specific time frame. It briefly shows eCommerce sellers the orders which cannot be delivered and the reason for the failed delivery. Typically any courier company makes three attempts to deliver the order before marking it to RTO, meaning Return to Origin. So it is important to take the necessary steps in a specific time frame to ensure successful delivery.

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